Additional Legal Policies
Comprehensive collection of supplementary policies governing specific aspects of our business operations and user interactions.
June 10, 2025
Kalibri LLC
1. Accessibility Statement
1.1 Our Commitment
Kalibri is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.
1.2 Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.
1.3 Measures
We take the following measures to ensure accessibility:
- • Include accessibility throughout our internal policies
- • Provide continual accessibility training for our staff
- • Include people with disabilities in our design personas
- • Test with assistive technologies
- • Include accessibility in our procurement practices
1.4 Feedback
We welcome feedback on the accessibility of our website. Please contact us:
2. Acceptable Use Policy
2.1 Purpose
This Acceptable Use Policy governs your use of Kalibri's services and is designed to protect our users, our network, and the internet community.
2.2 Prohibited Activities
You may not use our services to:
- Violate any laws or regulations
- Infringe intellectual property rights
- Transmit harmful, offensive, or inappropriate content
- Engage in spam, phishing, or fraudulent activities
- Attempt unauthorized access to systems
- Disrupt or interfere with our services
- Use our services for competitive intelligence
- Violate privacy rights of others
2.3 Content Standards
All content must:
- • Be lawful and appropriate
- • Respect intellectual property rights
- • Not contain malicious code
- • Comply with applicable regulations
- • Respect user privacy
2.4 Enforcement
Violations may result in:
- • Content removal
- • Account suspension
- • Service termination
- • Legal action
- • Cooperation with law enforcement
3. Data Retention Policy
3.1 General Principles
We retain personal data only as long as necessary for legitimate business purposes or as required by law.
3.2 Retention Periods
Account Data:
- • Active accounts: Duration of relationship
- • Closed accounts: 7 years after closure
Transaction Data:
- • Payment records: 7 years
- • Invoices and receipts: 7 years
- • Tax documents: 7 years
Marketing Data:
- • Email subscribers: Until unsubscribe
- • Marketing analytics: 26 months
- • Campaign data: 3 years
Technical Data:
- • Server logs: 90 days
- • Security logs: 1 year
- • Backup data: 30 days
Communications:
- • Support tickets: 3 years
- • Email communications: 3 years
- • Chat logs: 1 year
3.3 Secure Deletion
When retention periods expire, data is securely deleted using industry-standard methods that prevent recovery.
4. Information Security Policy
4.1 Security Framework
We implement comprehensive security measures based on ISO 27001 and NIST frameworks.
4.2 Technical Security
- • Encryption in transit (TLS 1.3)
- • Encryption at rest (AES-256)
- • Multi-factor authentication
- • Regular security assessments
- • Intrusion detection systems
- • Automated threat monitoring
4.3 Administrative Security
- • Employee background checks
- • Security awareness training
- • Incident response procedures
- • Access control policies
- • Regular policy reviews
- • Vendor security assessments
4.4 Physical Security
- • Secure data centers
- • Restricted access controls
- • Environmental monitoring
- • Backup and recovery systems
- • Business continuity planning
4.5 Incident Response
In the event of a security incident:
- Immediate containment procedures
- Assessment of impact and risks
- Notification of affected parties
- Remediation and recovery actions
- Post-incident review and improvements
5. Refund and Cancellation Policy
5.1 Service Cancellation
- • 30-day notice required for service cancellation
- • Services continue until the end of the current billing period
- • No partial refunds for unused portions of service periods
- • All outstanding fees must be paid upon cancellation
5.2 Refund Eligibility
Refunds may be provided for:
- • Services not delivered due to our failure
- • Duplicate charges or billing errors
- • Services cancelled within 30 days (at our discretion)
- • Technical failures preventing service use
5.3 Refund Process
- • Submit refund request to billing@ka-libri.com
- • Include order number and reason for refund
- • Requests processed within 10 business days
- • Refunds issued to original payment method
5.4 Non-Refundable Items
- • Custom development work
- • Third-party license fees
- • Setup and onboarding fees
- • Consulting services already rendered
6. Business Continuity Policy
6.1 Continuity Planning
We maintain comprehensive business continuity plans to ensure service availability during disruptions.
6.2 Backup Systems
- • Real-time data replication
- • Geographic redundancy
- • Automated failover procedures
- • Regular backup testing
- • Recovery time objectives (RTO): 4 hours
- • Recovery point objectives (RPO): 1 hour
6.3 Emergency Procedures
- • Incident command structure
- �� Communication protocols
- • Vendor and partner coordination
- • Customer notification procedures
- • Regular drill exercises
7. Subprocessor and Vendor Policy
7.1 Vendor Selection
We carefully vet all vendors and subprocessors who may access customer data, ensuring they meet our security and privacy standards.
7.2 Current Subprocessors
Cloud Infrastructure:
- • Amazon Web Services (AWS)
- • Google Cloud Platform
- • Microsoft Azure
Analytics and Monitoring:
- • Google Analytics
- • Hotjar
- • Datadog
Communication:
- • Intercom
- • SendGrid
- • Zoom
7.3 Vendor Requirements
All vendors must:
- Sign data processing agreements
- Implement appropriate security measures
- Comply with applicable privacy laws
- Undergo regular security assessments
- Notify us of any security incidents
8. California Consumer Privacy Act (CCPA) Notice
8.1 Your Rights Under CCPA
California residents have the right to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Say no to the sale of personal information
- Access personal information
- Delete personal information
- Equal service and price
8.2 Personal Information Categories
We collect the following categories:
- Identifiers (name, email, IP address)
- Commercial information (purchase history)
- Internet activity (website usage)
- Professional information (job title, company)
- Inferences (preferences, behavior)
8.3 How to Exercise Your Rights
Online form: [Link to CCPA Request Form]
8.4 Verification Process
We verify requests by matching the information you provide with information we have on file.
9. Trademark and Brand Guidelines
9.1 Kalibri Trademarks
The following are registered or pending trademarks of Kalibri LLC:
- Kalibri® (word mark)
- Kalibri logo and design marks
- Related product names and slogans
9.2 Authorized Use
You may use our trademarks only:
- • With our prior written permission
- • In accordance with our brand guidelines
- • For factual, non-commercial references
- • In compliance with applicable laws
9.3 Prohibited Use
Do not use our trademarks in ways that:
- • Suggest endorsement or affiliation
- • Create confusion about source
- • Dilute or tarnish our marks
- • Violate our rights or applicable law
10. Modern Slavery Statement
10.1 Our Commitment
Kalibri is committed to preventing modern slavery and human trafficking in our business and supply chains.
10.2 Our Business
We provide business process automation services primarily in the United States with a limited supply chain.
10.4 Training
We provide training to relevant staff on modern slavery risks and our policies.
10.3 Policies and Due Diligence
- Code of conduct for suppliers
- Due diligence on new suppliers
- Contractual obligations regarding slavery and trafficking
- Regular assessment of supply chain risks
Related Policies
For our core legal policies, please reference:
- Privacy Policy: View our Privacy Policy
- Terms of Service: View our Terms of Service
- Cookie Policy: View our Cookie Policy
- DMCA Policy: View our DMCA Policy
Contact Information
For questions about any of these policies, please contact:
Legal Department
Kalibri LLC
1324 Locust St, Apt 1530
Philadelphia, PA 19107
legal@ka-libri.com
+1 (215) 555-0123
Specific Policy Contacts
Privacy: privacy@ka-libri.com
Security: security@ka-libri.com
Accessibility: accessibility@ka-libri.com
CCPA Rights: california-privacy@ka-libri.com
Billing: billing@ka-libri.com
These policies are effective as of June 10, 2025, and were last updated on June 10, 2025.