KALIBRI Smart Solutions

1. Agreement to Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Kalibri LLC ("Kalibri," "Company," "we," "us," or "our") regarding your use of our website, services, and platform.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

Contact Information:

Company: Kalibri LLC
Address: 1324 Locust St, Apt 1530, Philadelphia, PA 19107
Email: legal@ka-libri.com
Phone: +1 (215) 555-0123
EIN: 33-4164024

2. Description of Services

Kalibri provides comprehensive business process automation services, including but not limited to:

Analysis and optimization of business processes
Custom software development and integration
AI and machine learning solutions
Marketing and sales automation

Customer relationship management (CRM) systems
Technical support and maintenance
Consulting and training services
Data analytics and reporting

Our services are provided through various channels including our website, software applications, and direct professional services.

3. Eligibility and Account Registration

3.1 Eligibility

To use our services, you must:

Be at least 18 years old or the age of majority in your jurisdiction
Have the legal capacity to enter into binding agreements
Not be prohibited from using our services under applicable laws
Represent a legitimate business entity (for business services)

3.2 Account Registration

When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and update your information as necessary
Keep your login credentials secure and confidential
Notify us immediately of any unauthorized access
Accept responsibility for all activities under your account

3.3 Account Termination

We reserve the right to suspend or terminate your account if you:

Violate these Terms or our policies
Provide false or misleading information
Engage in fraudulent or illegal activities
Fail to pay applicable fees
Remain inactive for an extended period

4. Use of Services

4.1 Permitted Use

You may use our services for lawful business purposes in accordance with these Terms. This includes:

Accessing and using our platform for business automation
Integrating our solutions with your existing systems
Participating in training and support programs
Downloading and using authorized materials

4.2 Prohibited Use

You agree not to:

Use our services for illegal, harmful, or unethical purposes
Attempt to gain unauthorized access to our systems
Reverse engineer, decompile, or disassemble our software
Remove or modify copyright, trademark, or proprietary notices
Interfere with or disrupt our services or servers

Use our services to spam, harass, or harm others
Violate any applicable laws or regulations
Share your account credentials with unauthorized parties
Use our services in competition with our business
Attempt to circumvent security measures

4.3 Content Standards

Any content you submit through our services must:

Be accurate and not misleading
Comply with applicable laws and regulations
Respect intellectual property rights
Not contain harmful, offensive, or inappropriate material
Not violate privacy rights of others

5. Payment Terms

5.1 Fees and Pricing

• Service fees are as specified in your service agreement or on our website
• Prices are subject to change with 30 days' advance notice
• All fees are non-refundable unless explicitly stated otherwise
• Additional charges may apply for custom development or premium services

5.2 Payment Processing

• Payment is due according to the agreed-upon schedule
• We accept major credit cards, ACH transfers, and wire transfers
• Late payments may incur additional fees and service suspension
• You are responsible for all taxes related to your use of our services

5.3 Refund Policy

Refunds are generally not provided except:

• For services not delivered due to our failure
• As required by applicable consumer protection laws
• As specifically agreed upon in writing
• Within 30 days of initial payment for unused services (at our discretion)

6. Intellectual Property Rights

6.1 Our Intellectual Property

Kalibri retains all rights, title, and interest in:

Our software, platform, and proprietary technologies
Trademarks, service marks, logos, and brand elements
Documentation, training materials, and methodologies
Improvements and modifications to our services
All derivatives of our intellectual property

6.2 Your Content

You retain ownership of content you provide, but grant us:

A non-exclusive license to use your content for service delivery
Right to process your data as described in our Privacy Policy
Permission to use anonymized data for service improvement
Right to display your company name and logo as a customer (unless you opt-out)

6.3 Third-Party Software

Our services may include third-party software components licensed under separate terms. These licenses are incorporated by reference into these Terms.

7. Data Protection and Privacy

7.1 Data Processing

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2 Data Security

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Incident response procedures

7.3 Your Data Responsibilities

You are responsible for:

• Ensuring rights to provide data to us
• Maintaining backup copies
• Complying with data protection laws
• Notifying us of security concerns

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that our services will perform substantially in accordance with the applicable documentation under normal use conditions.

9.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, INCLUDING:

IMPLIED WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
UNINTERRUPTED OR ERROR-FREE OPERATION
SECURITY OR VIRUS-FREE OPERATION

9.3 External Factors

We are not responsible for:

Internet connectivity issues
Third-party service failures
Force majeure events
Your misuse of our services
Data loss due to your actions

10. Limitation of Liability

10.1 Liability Cap

OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10.2 Excluded Damages

IN NO EVENT SHALL WE BE LIABLE FOR:

INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
DATA LOSS OR CORRUPTION (EXCEPT AS CAUSED BY OUR GROSS NEGLIGENCE)
BUSINESS INTERRUPTION
COST OF SUBSTITUTE SERVICES

10.3 Exceptions

These limitations do not apply to:

Our indemnification obligations
Violations of intellectual property rights
Breaches of confidentiality
Gross negligence or willful misconduct
Liabilities that cannot be limited by law

14. Dispute Resolution

14.1 Informal Resolution

Before formal proceedings, parties agree to attempt good faith resolution through direct negotiation for at least 30 days.

14.2 Mediation

If negotiation fails, disputes shall be submitted to binding mediation with a mutually agreed-upon mediator in Philadelphia, Pennsylvania.

14.3 Arbitration

If mediation is unsuccessful, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association in Philadelphia, Pennsylvania.

14.4 Exceptions

The following are exempt from arbitration:

Intellectual property disputes
Injunctive relief requests
Small claims court matters
Violations of these Terms requiring immediate action

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. Any legal proceedings shall be conducted in the state or federal courts of Philadelphia County, Pennsylvania.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between the parties.

16.2 Amendments

We may modify these Terms by posting updates on our website. Material changes will be communicated via email or prominent notice.

16.3 Severability

If any provision is deemed unenforceable, the remainder of these Terms shall remain in full force and effect.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond their reasonable control.

16.6 Notices

Notices must be in writing and sent to the addresses specified in these Terms or your account information.

17. Related Policies

For additional information about our policies and practices:

Privacy Policy: View our Privacy Policy
Cookie Policy: View our Cookie Policy
DMCA Policy: View our DMCA Policy
End-User License Agreement (EULA): View our EULA
Additional Legal Policies: View Additional Legal Policies

18. Contact Information

For questions about these Terms, please contact us:

Legal Department

Kalibri LLC

1324 Locust St, Apt 1530

Philadelphia, PA 19107

legal@ka-libri.com

+1 (215) 555-0123

These Terms of Service are effective as of June 10, 2025, and were last updated on June 10, 2025.